Subscription Policy

Welcome to our long-term subscription plans! To ensure you have the best experience with absolute transparency, we have updated our service and support policy as follows:

1. Periodic Subscription Delivery

Under our new policy, your 60-day, 90-day, 120-day, and 180-day subscription plans will be delivered on a monthly basis, rather than all at once. This approach helps us prevent potential errors and ensures a stable and consistent service for you.

2. Monthly Package Redemption Process & Processing Time

When it's time to receive the next month of your subscription, you simply need to provide the receipt or transaction code from your original order. You can request your monthly package via:

• Email: Send your request with the receipt to onetappayment@gmail.com.
• Discord: Send a direct message to our support team on Discord.

We will process your support request within 15 minutes to 3 hours. Your monthly package will be delivered on the same day you request it, and no later than 1 day after the request is made.

3. Warranty

We offer a 100% warranty for any issues related to your subscription package. The sole condition for warranty eligibility is that you must retain your payment receipt or transaction code. This is the most crucial piece of evidence for us to verify your purchase and provide swift support.

4. Refund Policy

In the event you wish to discontinue the service, we support refunds based on the remaining days of your subscription, with a refund amount of 20-40% of the value for the unused period. For the Lifetime subscription plan, the service must be used for more than 4 months before a refund can be requested.

5. Special Cases & User Responsibilities

• Contact Information: To protect your benefits, we will store your contact information in our database. If there is a mismatch in information when you contact us, we may ask for additional proof to verify your identity.
• Lost Receipt/Transaction Code: Failure to provide a receipt or transaction code when requesting your monthly package, warranty support, or a refund may result in your request being delayed or denied in all forms.
• General Terms: Any act of sharing redemption codes, accounts, or abusing the service in any form is strictly prohibited. If a violation is detected, we reserve the right to deny support, revoke the remaining subscription time, or permanently ban the account without prior notice.

6. Official Contact Information & Business Hours

We hope this policy provides you with greater peace of mind when using our service. If you have any questions, please do not hesitate to contact our support team!